This is simple. We create uncommon solutions for your most common problems. We collect debt owed to the association. That debt can be assessments, fines, late fees, or other costs. We have the means to find those who owe the association money and the experience to compel their payment.
When a new association contracts with HOA Receivables Management, we start with a simple demand notice from our agency. The mere fact that a collection agent is involved gets a lot of unit owner’s attention. Our phones light up after that first mailer hits. We are generally able to clear about 30% of the association accounts with the first mailer. In that initial contact, we offer the delinquent owners a 10 day amnesty period to pay or be subject to further collection activity. We simultaneously begin their 30 day period to dispute the validity of the debt in compliance with the Fair Debt Collection Practices Act (FDCPA).
If the unit owners do not pay with the first notice, we send an Intent to Lien letter to the delinquent owners. This letter is another attention getter. We generally clear another 20% of the accounts with the second letter. By this point, the 30 days have passed and we can report the derogatory accounts to the national credit bureaus.
The remaining 50% are generally the hard core deadbeats who are not going to pay voluntarily. At this point, we evaluate each delinquent owner, skip trace if necessary to find them, and then make a recommendation to the board. Some owners will be subject to a personal suit against them. We will seek a wage attachment (garnishment) and/or a bank account levy to ensure the balance is paid.Other owners could be subject to a foreclosure of the lien. Most foreclosure suits will be satisfied by the mortgage company paying part or all of the lien. Whether by gentle touch or the full weight of the law, HOA Receivables Management will not stop working to ensure you are paid timely.
Moving forward, the mere fact that the association has contracted with HOA Receivables Management helps to ensure that more people pay. More importantly, they pay on time! We are that added deterrent every board member or association manager is looking for.